Agency360 is looking for a full-time customer success manager in the Fishers/Indianapolis area that will serve a critical role in reducing the CEO’s daily duties as we expand our small team. The customer success manager will wear a variety of hats spending 40% of the time managing customer support tasks, 40% of the time working on proactive customer success tasks, and 20% on office management type duties and team projects. The position requires minimal travel to the handful of trade shows we attend each year and once appropriately trained flexible work hours and locations are available.
Customer retention remains very high as your interactions with the customer are positive and lead to solving their support issue or helping them use the product. You always create a great experience with customers, even if they don’t stay with us. You are proactive in addressing current and future problems that ultimately lead to a reduction of support tickets and calls. You’re having fun and enjoying the rewards that come with being an integral part of a mission-driven team.